Shipping Policy

At VHCA Hair Clinic, we are dedicated to providing timely and reliable shipping for all your hair care and wellness needs. This policy outlines our shipping process, timelines, fees, and more.

1. Order Processing
• Order Confirmation: After your order is placed, you will receive an email confirmation with your order details.
• Processing Time: We process orders within 1-2 business days, ensuring all products are thoroughly inspected and securely packaged.

2. Shipping Duration
We aim to deliver your products as swiftly as possible. Shipping timelines are as follows:
• Standard Shipping: 5-7 business days across India.
• Express Shipping: Available on request for an additional fee. Delivery within 2-4 business days.
Please note that shipping durations may vary depending on the delivery location and external factors beyond our control (such as holidays, courier delays, or force majeure events). We will inform you of any delays.

3. Shipping Costs
• Free Shipping: We offer free standard shipping for orders above INR 500.
• Shipping Charges for Small Orders: A nominal shipping fee will be applied for orders below INR 500. Shipping fees will be displayed during checkout.
• Express Shipping Fees: Calculated at checkout based on your location and product weight.

4. Delivery Areas
• Domestic Shipping: We ship to all major cities and rural areas across India.
• International Shipping: Currently, international shipping is not available through our website. For special international requests, kindly contact our support team.

5. Shipment Tracking
Once your order is dispatched, you will receive a notification via email or SMS containing your tracking details. You can use this tracking number to follow the progress of your shipment on the courier’s website.

6. Delivery Terms
Our delivery partners are responsible for ensuring your package reaches you safely. Please be available to accept the delivery at the provided address. If no one is available, our delivery partner will make a second attempt or leave a notification for collection from the nearest depot.

7. Shipping Issues and Delays
While we strive for timely deliveries, external circumstances such as severe weather, lockdowns, or courier service disruptions may cause delays. If your package is delayed, please contact our customer service team, and we will assist in tracking the shipment or resolving the issue.

8. Unsuccessful Delivery Attempts
If the courier is unable to deliver your package after multiple attempts or if you have provided an incorrect address, the package will be returned to us. We will contact you to arrange re-delivery. Additional charges may apply for re-shipping.

9. Damaged or Lost Goods
We take great care in packaging your order, but if your product arrives damaged or is lost in transit:
• Damaged Products: Please notify us immediately with photos of the damaged package and items.
• Lost Shipments: If your shipment has not arrived within the estimated delivery window, reach out to us for assistance.

10. Returns and Refunds
For information regarding returns, exchanges, and refunds, please refer to our Return Policy page.

11. Contact Us
If you have any questions or need further assistance regarding your shipment, feel free to contact us at:
Email: vhcahairclinic@gmail.com
Phone: +91 8683800801
We appreciate your trust in VHCA Hair Clinic, and we are committed to ensuring your products reach you safely and promptly.