Return & Refund Policy

We strive to ensure a hassle-free experience for all our customers. If you are unsatisfied with our products or services, this policy outlines your options for returns and refunds.
1. Return Conditions & Eligibility
• Eligibility: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Products that have been tampered with, used, or altered will not be accepted for return.
• Time Limit: You must initiate the return within 7 days of receiving the product. Items returned beyond this period will not be accepted unless there is a defect or damage caused by us.
• Non-returnable Items: Certain products cannot be returned due to health and safety concerns, such as personal care items, consumables, or skincare products. Customized or personalized orders may also be exempt from returns.

2. Process for Returning Products
To initiate a return, follow these steps:
• Step 1: Contact Support
Reach out to our customer care team at [Insert Contact Information], explaining the issue and providing relevant proof, such as images, order details, and reasons for the return.
• Step 2: Await Instructions
Our support team will review your request. If approved, you will receive detailed instructions for returning the item to our facility. Do not return any product before receiving approval.
• Step 3: Packaging & Shipping
Safely pack the item in its original packaging. You will be responsible for the shipping costs associated with returning the product unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service for your peace of mind. VHCA Hair Clinic is not liable for returns lost in transit.

3. Refund Policy
Once your returned item is received and inspected, we will notify you via email. If the return is approved, a refund will be processed through your original payment method within 7-10 business days. Please note:
• Shipping Fees: Original shipping fees are non-refundable.
• Promotional Items: Items purchased with discounts or promotions may be refunded at the promotional price.
If more than 10 business days have passed and you have not received your refund, contact your bank or credit card company as processing times may vary.

4. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support within 7 days of receiving the product.

5. Damaged or Defective Products
• Notification: If you receive an item that is damaged or defective, notify us within 48 hours of receipt.
• Evidence: Provide images or videos showcasing the defect/damage, along with your order number, to expedite the process.
• Resolution: Depending on the situation, we will either send a replacement, offer a refund, or provide store credit for future purchases.

6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, follow these steps:
• Check with your Bank/Credit Card Provider: Refunds may take time to process and show up on your statement.
• Contact Us: If you’ve completed all steps and still haven’t received your refund, get in touch at [Insert Contact Information].

7. Cancellations
Orders can only be canceled within 24 hours of placement. After this window, cancellation requests will not be accepted unless there is a defect with the product upon delivery. In the event of a cancellation, you will receive a full refund.

8. Third-party Purchases
If you have purchased VHCA Hair Clinic products through a third-party vendor (e.g., Amazon, Flipkart), the return, refund, and exchange policies of the respective platform will apply. Please initiate the process through the vendor from which you made the purchase.

9. Custom Orders & Services
For personalized orders or services, such as consultations and treatments, our refund policy differs:
• Consultations: Fees for online or in-person consultations are non-refundable.
• Personalized Treatments: If you are unsatisfied with a service, we encourage you to communicate your concerns during or immediately after the treatment. Refunds are not provided for completed services unless there is a verified quality issue.

10. Contact Information
For any questions related to returns, refunds, or exchanges, reach out to us at:
Email: vhcahairclinic@gmail.com
Phone: +91 86838-00804

At VHCA Hair Clinic, we are committed to ensuring that you are satisfied with our offerings. If you have any concerns, do not hesitate to contact us. Your feedback helps us improve!